Your privacy is very important to us. This Privacy Policy explains how GoCar Bosnia and Herzegovina collects, uses, and protects your personal data when you visit our website or use our car rental services. By using our site, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, driver’s license details, and payment information provided during booking.
Booking Details: Pickup and return dates, locations, and selected car model.
Technical Information: IP address, browser type, device information, and cookies used to improve your website experience.

2. How We Use Your Information

Your data is used exclusively for legitimate business purposes, such as:

Processing your booking and rental contract.
Providing customer support and confirming reservations.
Improving our website, offers, and services.
Sending booking confirmations or important updates.
Complying with legal and insurance obligations.

3. Data Protection and Security

We take all reasonable measures to protect your data from unauthorized access, misuse, or disclosure. All transactions are processed using secure SSL encryption. Personal information is stored on protected servers and accessible only to authorized GoCar personnel.

4. Sharing of Personal Data

We do not sell or share your personal information with third parties, except in the following cases:

When required by law or authorities of Bosnia and Herzegovina.
To insurance partners or service providers necessary for your rental agreement (for example, for vehicle coverage or roadside assistance).

5. Cookies Policy

Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies help us remember your preferences and improve our services. You can disable cookies in your browser settings at any time, though some site features may not function properly.

6. Your Rights

Under the GDPR and local data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Request a copy of your stored information.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill rental obligations, meet legal requirements, or resolve disputes. After this period, data is securely deleted from our systems.

8. Links to Other Websites

Our website may contain links to external pages. We are not responsible for the content or privacy practices of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Changes to This Policy

GoCar Bosnia and Herzegovina reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. Please review it periodically to stay informed.

Last updated: October 2025